Even Senators Hated NBC Universal's Olympic Coverage

from the ouch dept

With NBC Universal already under a fair amount of scrutiny by the Senate, as it seeks to merge with Comcast, it seems that it's antiquated broadcast schedule of the recent Olympics isn't helping matters. Senator Herb Kohl apparently sent a letter to NBC Universal boss Jeff Zucker, asking him to explain why NBC Universal's Olympic coverage was so incredibly lame. More specifically, he questioned if NBC's incredibly restrictive online Olympics video (much more restricted than two years ago at the Beijing summer Olympics) is a preview of "what is to come with respect to TV programming shown on the Internet."

While it may be a bit of a stretch to connect the two, it does seem like particularly poor timing and bad strategy by NBC Universal officials. Just as they're trying to convince the Senate (and others) that of course their content will be widely available in a post-merger world, they thought it would make sense to massively restrict the content shown during the Olympics -- including requiring viewers to first prove they had cable TV access from certain cable providers? And no one at NBC Universal thought that the loud complaints all over the internet about the ridiculous process and restrictions might wake up someone in the Senate?

Filed Under: coverage, delays, herb kohl, jeff zucker, limitations, merger, olympics, real-time, restrictions
Companies: comcast, nbc universal

NBC Universal Boss Jeff Zucker Lies To Congress About Boxee

from the but-what-about-the-corn-farmers dept

NBC Universal management gets more and more ridiculous every time we come across anything they do. While they've left most of the more ridiculous statements to their chief lawyer, Rick Cotton (who is worried about the poor corn farmers harmed by movie file sharing), CEO Jeff Zucker has made his fair share of whoppers. While he got a lot of attention last month for his cowardly handling of the whole Leno/Conan mess, his latest move is to flat out lie to Congress. In a hearing in front of Congress as a part of NBC's effort to merge with Comcast, Rep. Rick Boucher asked Zucker about Hulu being forced to block Boxee (a battle that's gone back and forth a few times). When the whole thing started, Hulu management was very upfront about how they were pressured by their content partners like NBC to block Boxee, which is just another browser. It was quite clear that Hulu didn't want to do the block, but had no choice due to pressure from the likes of partial owner NBC:

Our content providers requested that we turn off access to our content via the Boxee product, and we are respecting their wishes....

The maddening part of writing this blog entry is that we realize that there is no immediate win here for users. Please know that we take very seriously our role of representing users such that we are able to provide more and more content in more and more ways over time. We embrace this activity in ways that respect content owners' -- and even the entire industry's -- challenges to create great content that users love. Yes, it's a complex matter. A tough mission, and a never-ending one, but one we are passionately committed to.

For those Boxee users reading this post, we understand and appreciate that you're likely to tell us that we're nuts. Please know that we do share the same interests and won't stop innovating in support of the bigger mission.

So how did Zucker respond when asked about it by Congressman Rick Boucher? He blamed Hulu for making the decision, and falsely claimed that Boxee illegally access Hulu content:

Rep. Rick Boucher (D-VA): What about Boxee? Mr. Zucker you probably are in a better position to answer that. Did Hulu block the Boxee users from access to the Hulu programs?

Zucker (NBC): This was a decision made by the Hulu management to, uh, what Boxee was doing was illegally taking the content that was on Hulu without any business deal. And, you know, all, all the, we have several distributors, actually many distributors of the Hulu content that we have legal distribution deals with so we don't preclude distribution deals. What we preclude are those who illegally take that content.

Of course, that's a flat out wrong, as Boxee was not illegally "taking" the content at all. Boxee is a browser, like Firefox. If what Boxee does is illegal so is accessing Hulu with Firefox or IE. But it's even worse than that, because last year, in a different situation, Zucker admitted that he had been a part of the decision makers to have Hulu block Boxee, telling Kara Swisher that "our vision" was to block Boxee in an effort to keep "Hulu being an online experience" rather than one you could access via a TV.

So why would Zucker flat out lie during a Congressional hearing, and throw Hulu under the bus while doing so? Does he not understand how Boxee works? Did he forget his own dealings with Hulu? Or is he just making stuff up in a Congressional hearing?

Filed Under: browsers, congress, content, jeff zucker, merger, online, rick boucher
Companies: boxee, comcast, hulu, nbc, nbc universal, universal

Hey Zucker, Did NBC Get Money From Zenith For TVs All Those Years?

from the sour-grapes-and-bad-management dept

It's been really disappointing to watch NBC make pretty much all the wrong moves in the digital entertainment space over the last few years. Recently, it's been getting more and more ridiculous in its bizarre attempts to blame everyone else for its problems -- and I think it's time to pin the problem squarely on NBC boss Jeff Zucker's shoulders. Zucker took over the top spot at NBC earlier this year, and immediately bashed YouTube just as other NBC execs were talking about how useful YouTube was, and how when embraced it was a huge opportunity for the company. Then, NBC execs started blaming ISPs and the government for failing to protect NBC's obsolete business model, even to the point of absolute ridiculousness, when a senior NBC exec had to say with a straight face that file sharing was harming poor corn farmers (despite the fact that corn farmers are doing quite well).

Zucker's latest blame target? Apple. Apparently Apple has "destroyed the music business." That's funny, most people would note that Apple actually helped to save the digital music business after Zucker's friends over at the record labels tried their best to kill it. Besides, Zucker's flat out wrong. As we've seen time and time again, the music business is doing phenomenally well in every single aspect, save CD sales. More music is being created. More music is being heard. More bands are making more money through touring and alternative business models. Businesses that sell complementary products are doing amazingly well as well. Musical instrument sales are apparently up significantly and lots of folks are spending tons of money on equipment to listen to music (sometimes to ridiculous lengths).

And that's the crux of Zucker's second problem with Apple. He's pissed off that the company picked the right business model, while his company picked the failing business model. That is, he's blaming Apple for selling iPods and not giving the entertainment industry a cut of the hardware: "Apple sold millions of dollars worth of hardware off the back of our content, and made a lot of money. They did not want to share in what they were making off the hardware...." In other words, Apple understood the basic economics of content and how that would play out inevitably in the trends facing the industry and NBC was caught clueless.

It's unclear why anyone should then feel pity for NBC. It screwed up, and it's blaming the company that was successful. The fact that Zucker is still lashing out and blaming everyone for his own company's failure -- and then asking the gov't to protect its business model rather than innovate -- suggests that he's the wrong man for the job. NBC should look to hire someone who actually has some sort of forward-looking vision, rather than a backwards looking protectionist who feels everyone else should pay up for his own failures. It shouldn't be a surprise that Zucker was bad news for NBC even before he took over. Last year he was quoted as saying that NBC clearly had a better business model than Google. It's possible that NBC could create a better business model, but the old, failing, obsolete one needs a big, big makeover, and blaming everyone else for your problems isn't a part of that process. I know that there are plenty of folks who work under Zucker who read Techdirt (sometimes they leave angry comments). Why don't you give us a call. We'll help you sort out your strategy.

Filed Under: jeff zucker
Companies: apple, nbc universal