Greek Apple Support Company Sues Customer For Complaining About Service
from the not-a-way-to-win-business dept
A bunch of folks have been sending in this story about how Greek firm Systemgraph, which is an official support partner of Apple in Greece, is apparently suing a customer who complained online about the bad experience he had with Systemgraph. Apparently, the customer, Dimitris Papadimitriadis, brought his iMac into Systemgraph to be repaired because he had noticed "dark patches" on the screen. The company said it would clean out the machine and replace the LCD. However, after Papadimitriadis got the machine back, he felt the problem had become worse, not better. The company offered to try to do the fix all over again, but the guy no longer trusted the company -- and noted that under Greek law, he's entitled to ask for a refund or a replacement for the machine. Systemgraph responded by noting that since the machine wasn't bought through them, they weren't responsible for offering a replacement machine.I actually agree that it seems like a stretch to demand a new machine from the repair company, but I'm not familiar with the specifics of Greek consumer protection law on the subject. Even so, what happened next is pretty silly on the part of Systemgraph. After Papadimitriadis wrote about his bad experience with the company, Systemgraph sued him for defamation, demanding €200,000 for damaging its reputation. Of course, it wasn't Papadimitriadis who damaged the company's reputation -- but the company's failure to properly fix his machine. And, in the long run, it seems like suing a customer -- even a disgruntled one -- is much more likely to damage one's reputation, than any random online review.
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Filed Under: defamation, greece, reviews
Companies: apple
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hrmmm
he's making shit up to demand things he doesn't deserve so he can get a new computer for free.
he's attention whoring for profit, and needs to be sued to stop it.
that's no customer mike.
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Re: hrmmm
/sarc
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Re: Re: hrmmm
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Re: Re: Re: hrmmm
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Re: Re: Re: hrmmm
You mean that you will have no customers.
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Re: Re: Re: hrmmm
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Re: hrmmm
"No one ever won an argument with a customer".
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Re: Re: hrmmm
Treat good customers with respect. Do not give that same respect to people trying to rob you blind.
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Re: Re: Re: hrmmm
Yes - and at the start ALL customers have to be regarded as good customers. You have to trust people at the start or you will soon have NO customers.
It seems to me that this guy has a good case. He was sold a defective product and deserves a replacement not kust a repair that doesn't work.
Probably his legal rights were initially against the seller - but the cost will all come back to the manufacturer in the end anyway - so these actions by the service agent are a waste of time and effort. What they are trying to do is to fob this guy off and get him to go away - it's a bad move that will backfire.
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Re: Re: Re: Re: hrmmm
a: offer to give it to me for free just to make sure I come back again.
b: detain me and call the police.
Treat your "customers" with respect. Not the thieves.
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Re: Re: Re: Re: Re: hrmmm
I really hope you don't lead the customer relations for wherever you work. I'd hate to do business with someone who assumes I'm a thief until proven otherwise.
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Re: Re: Re: Re: Re: Re: hrmmm
Hint: It's not the guy demanding a free computer.
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Re: Re: Re: Re: Re: Re: Re: hrmmm
Oh wait! I think I got it... it's the guy who paid money to the company in exchange for services. you know... the very definition of a customer.
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Re: Re: Re: Re: Re: Re: Re: hrmmm
In case 3 clicks is too many: http://translate.google.com/translate?js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf= 1&sl=el&tl=en&u=http%3A%2F%2Fxxx.avclub.gr%2Fforum%2Fshowthread.php%3Fp%3D1382169
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Re: Re: Re: Re: Re: Re: hrmmm
Wait.. isn't that that standard operating procedure of the RIAA ans MPAA industries?
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Re: Re: Re: Re: Re: hrmmm
That scenario is nothing to do with the current topic.
The guy had bought and paid for a computer. The computer didn't work.
They tried to fix it - it worked worse after that.
He asked for his money back/ a replacement. They refused.
He took the case to the ombudman. The ombudsman will decide its merits.
However in the meantime he wrote up his experiences factually on the internet.
The company sued him for slander/libel. If they have a good case then I reckon the guy has a good case against YOU for what you have implied about him.
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Re: Re: Re: Re: Re: hrmmm
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Re: Re: Re: hrmmm
Suing customers is hardly a strategy that will help your bottom line - given the legal bill and the bad publicity.
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Re: Re: Re: Re: hrmmm
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Re: Re: Re: hrmmm
Also, AC, you are an idiot. I now wait for your lawyers to come and tell me I owe you money cause I cost you money.
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Re: hrmmm
More if he is only one people don't tend to believe sporadic rants, the instances when one person can really harm others is rare in this cases.
Is like Mike suing you for posting your opposed view on some subject, like the one you just expressed.
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Re: hrmmm
As for his rights under Greek law, I suspect it may be related to his insistence that they actually caused more damage to the unit while attempting to repair it. If they've further damaged the computer, perhaps Greek Law decrees that they should replace it entirely.
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Re: hrmmm
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Re: Re: hrmmm
what more proof do you need?
oh, you want to see whether or not he "made up" the dark splotches? I'm sure alot of people would like to see this proof.
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Re: Re: Re: hrmmm
"he's making shit up to demand things he doesn't deserve so he can get a new computer for free."
"he's attention whoring for profit, and needs to be sued to stop it."
Now you claim that he is guilty of slander too. I still would like to know if there is any evidence to support your claims. I'm guessing not.
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Re: Re: Re: hrmmm
So… I think you mean libel; but you’re still wrong. Both libel and slander have to be false information. Now, do you have anything that shows his account of the event contains false statements? I’d love to see it.
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Re: Re: Re: Re: hrmmm
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Re: Re: Re: Re: Re: hrmmm
http://www.techdirt.com/articles/20110102/23281412493/greek-apple-support-company-sues- customer-complaining-about-service.shtml#c422
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Re: Re: Re: Re: Re: hrmmm
You mean the bit where he asserted his legal rights...
"I insisted that such computer ceases to be credible and relied on Article 540 of the Civil Code and section 5 of Act 2251, pursuant to which I have legal right to ask for a refund or replacement with my new PC under warranty. "
Sorry - if you don't read up the background then you end up saying incorrect things.
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Re: Re: Re: Re: Re: Re: hrmmm
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Re: Re: Re: Re: Re: Re: Re: hrmmm
First, just so I don't have to keep typing "slander/libel", I'm grouping them under "defamation" since you can't seem to tell the difference between spoken and written (even though I gave you the definitions)
Disagreement does not equal defamation. Reporting a disagreement does not equal defamation. Posting the factual accounting of an event DOES. NOT. EQUAL. DEFAMATION.
Clear?
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Re: Re: Re: Re: Re: Re: Re: Re: hrmmm
as such, it is slander and not libel. I'm not explaining this again.
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Re: Re: Re: Re: Re: Re: Re: Re: Re: hrmmm
And besides which, it's neither. He did not make false or misrepresented statements. So it is not defamation, regardless of which flavor you want to claim it to be.
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Re: Re: Re: Re: Re: Re: Re: Re: Re: hrmmm
First of all, what you think in your head doesn't make it so. You are wrong. Man up and accept the fact.
Second, "Libel is defined as defamation by written or printed words, pictures, or in any form other than by spoken words or gestures." (credit to dictionary.com, which also has a legal definition farther down the page.)
ANY FORM OTHER THAN BY SPOKEN WORDS OR GESTURES.
Do I need to print this out, roll it up and shove it up your ass? I think thats about the only thing that will get this through your head. Which is firmly stuck up your ass, so it will get their quicker if I shove it right next to your head (in aforementioned asshole.)
And third, it has to be proven that what he wrote was false. So now you are in possession of all of the evidence from both sides and have made a judgement in a court of law?
Get fucking real.
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Re: Re: Re: Re: Re: Re: Re: Re: Re: hrmmm
as such, it is slander and not libel. I'm not explaining this again.
Hmm. Lack of capitalization and intelligence. Hey TAM, welcome back to Techdirt!
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Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: hrmmm
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Re: Re: Re: Re: Re: Re: Re: hrmmm
This guy clearly knows his law - down to the law sections.
The fact is that between Apple, systemgraph and the original retailer someone certainly is liable. The three organisations clearly act in concert on many matters. For them to punt responsibility back and forth while the customer cools his heels isn't good business practice. The liability will be passed back to Apple in the end anyway so systemgraph may as well accept liability.
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Re: hrmmm
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Re: hrmmm
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Are you saying the guy doesn't have a right to a refund?
And if he complains and tell others how he was treated is justification to sue someone?
Right.
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"In his opinion" WTF
Seems to me they have done their part. They sold NOTHING, the did a repair and the guy feels it's no better than before. So they offered to make that right...
The guy needs more than a lawsuit, he needs a pipe upside the head for being STUPID... Then again little mikee feels the company should just cave in and give him exactly what he wants.... Because EVERYTHING should be free in little mikee's world...
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Re: "In his opinion" WTF
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Re: "In his opinion" WTF
"A pipe up side the head" - seriously? What are you some kind of caveman? Welcome to the real world where such actions put you in jail, unless you are rich - are you rich?
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Re: "In his opinion" WTF
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Re: Re: "In his opinion" WTF
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Fix dark patches in an LCD screen?
It looks to me like they were the ones who tried to pull a fast one, and then freaked when called on it.
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Idiots...
Here's another scenario...
You take your car into the shop for an oil change. When you get it back, it runs extremely rough, the inside is stained with oil and one of the headlights is busted.
Would you REALLY want that company to do ANYTHING else to your car?
Sure, under U.S. law you couldn't demand a refund, but you probably WOULD want to take it to the dealer or other very reputable place to have it fully inspected to see what had been done AND you'd expect anything not related to the oil change to be paid for by the original shop, since they damaged your vehicle.
Companies try to get away with crap all of the time. For all your know, the guy got the computer back and half the screen was dark. That would make ME worry. Especially if I used my computer for my livelihood.
Let's get more facts before condemning either party.
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Re:
Your comment is so last year. Why did you re-type it?
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Remember, the computer was defective enough in the door that it was brought for service.
His demand for a replacement machine from them is stupid. That is the wrong place to take up the issue. Getting upset and posting an agressively bad review (and dinging them for not giving him a new computer) seems a little off the map.
It would be something he should have taken up with the Apple distributor, not a repair company.
I don't think this story is quite as cut and dry as TD is trying to make it sound.
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Re:
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DRM
Customer Support
Allowing people to use their own devices, their own way.
I have nothing personal against them, nor am I a Linux/MS fanboy - just the way it appears..
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Yeah!
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Sigh... Apple related posts
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"he's making shit up to demand things"?
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Macs are indeed superior...
The only way I would be slowed down by a failing display that that I can see is if my display (LCD, actually) is part of some other part of the system. Kinda like some Macs.
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Re: Macs are indeed superior...
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stuck with the lime
"if you live by the motto: the customer is always right, you will always have bad customers that hurt your bottom lime.
"
I am still stuck with the mental images caused by the "bottom lime". What was the article about?
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Re: stuck with the lime
Me too. I think I might need to clean the drawers in refrigerator out now. That bottom lime must be pretty nasty by now...
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And what is it with all this hostility against Michael Masnick? He never wrote that tangible goods should be for free. You start to wonder if trolls do get paid for fishing for emotions thus deluting the importance of a debate.
Personal attacts, Mr. Michial Thompson? Sad, very sad.
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