Twitter Finally Reinstates Journalist's Twitter Account, But Questions Raised Over Its Actions
from the failures dept
Yesterday, we wrote about Twitter suspending the account of Guy Adams, an LA-based journalist for the UK-based Independent paper. Just a little while ago, the account was turned back on, and Twitter has now published a statement about the incident.Adams had been highly critical of NBC Universal's coverage of the Olympics, and at one point tweeted out the corporate email address of NBC's Olympics boss, Gary Zenkel. As many people have noted, that information was hardly private, as NBC Universal follows a standard format for emails (firstname.lastname@nbcuni.com). Furthermore, Zenkel's email address was already easy to find online. Making this a lot more complicated is the fact that NBC Universal and Twitter have a business partnership over Olympics coverage.
After the initial story came out, in which it was confirmed that Twitter suspended the account over the publishing the email address, NBC Universal put out a statement, claiming that it had filed the complaint. Making things more complicated, however, is the news that Twitter apparently alerted NBC Universal to the tweets in the first place. Twitter's statement puts a lot of focus on the fact that it is not their policy to proactively monitor tweets, and then admits they violated that policy in this case:
The Trust and Safety team does not actively monitor users’ content. In all cases, whether the user is the head of a major corporation, a celebrity, or a regular user, we require a report to be filed at our abusive users webform. Not only do we need a report, but we need a report from the person whose private information has been posted, or someone who is able to legally act on their behalf. We do not proactively report or remove private information on behalf of other users, no matter who they are.While it's good to see Twitter taking responsibility here, a lot of damage has already been done in the aftermath of the incident. Before this statement, Twitter remained quiet for some time, refusing to respond to Guy Adams' attempts to talk. This sparked criticism of both Twitter and NBC Universal. The criticism against NBC isn't a huge surprise, but what grew more rapidly was the anger towards Twitter. Reports are highlighting the seeming hypocrisy of a company that has stood strong on free speech and access to communications grounds for years, including its famous "The Tweets Must Flow" post from a couple years ago.
That said, we want to apologize for the part of this story that we did mess up. The team working closely with NBC around our Olympics partnership did proactively identify a Tweet that was in violation of the Twitter Rules and encouraged them to file a support ticket with our Trust and Safety team to report the violation, as has now been reported publicly. Our Trust and Safety team did not know that part of the story and acted on the report as they would any other.
That same article notes other prominent cases of Twitter users tweeting out much more "private" info, such as Spike Lee tweeting out someone's home address, incorrectly believing it was the address of George Zimmerman (the guy who shot Trayvon Martin). Similarly, Justin Bieber tweeted out some teenager's phone number to all of his followers. Others have pointed out how MIA tweeted out a journalist's phone number. None of these involved accounts being shut down.
On top of all of this, the situation has made people much more aware that they're at the whims of Twitter as a platform provider. And unlike systems where you have full control over your data and what you do with it, online services can simply cut you off.
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Filed Under: gary zenkel, guy adams, olympics
Companies: independent, nbc universal, twitter
Reader Comments
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So it should've ended:
[data stream corrupted...]
[no carrier detected]
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Re: So it should've ended:
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What smells like bullshit, probably is.
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No, they didn't. They identified a Tweet that they wished was in violation of the rules, but really wasn't.
The rules say you can't publish private information, including personal email addresses. It says nothing about public information, which this was.
If Adams had really broken the rules, he would still be suspended. The fact that he isn't shows you're lying through your teeth.
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There are may businesses who find that individuals who use their work email address for personal reasons are wasting company resources. Those individuals often find their employement terminated.
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Legal vs moral
If you fail, we will move on. Nothing is forever and your replacement is probably already out there.
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Re: Legal vs moral
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Sow the forrests of dendritic trees!
> Communications wants to be FREE.
> Sharing is caring.
Then we can be ourselves with impunity and totally side step insidious Twitterati regimes. Fear us, we are legion!
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Monitoring
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Re: Monitoring
No. They don't admit to monitoring everything, and section 230 safe harbors, in particular, are clear that even if you monitor, you're protected (in fact, they're designed to *encourage* monitoring, without requiring it).
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Re: Monitoring
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free speech
The only way to ensure free speech online is to build distributed human networks; people need to stand up for free speech, because corporations won't. I blogged about this a while ago but rather than relying on Twitter, people could try Identi.ca and StatusNet
Full disclosure: I use Identi.ca and my "dents" flow into Twitter as tweets, but I'm not employed by, or have any financial interest in the company. I occasionally bug the founder about stuff I think he ought to improve, but mostly I just use their free/libre service.
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I don't understand the lack of understanding over the incidents mentioned in this paragraph. The policy IS very clear, it states that the user whose private information was tweeted publicly must report the violation themselves. So apparently the kid and reporter whose phone #s were tweeted publicly, George Zimmerman/the couple whose address was accidentally tweeted didn't report the incidents to Twitter. As stated in their policy, unless it was the people directly or a legal representative of any of those people, they would ignore all reports of the tweets. Doesn't that explain why none of the violating accounts were shut down?
Obviously NBC is compensating Twitter in some way to have actual Twitter employees working on the NBC/Twitter Olympics 'hub', apparently including monitoring any tweets mentioning either NBC or the Olympics. This is a different practice than usual for them which is why they are violating their own policies. This doesn't excuse Twitter's actions in my opinion but it does explain them.
That said, this raised some questions when i was writing this: What is twitter's policy when private information is tweeted for people who don't have a twitter account? Do they have to create an account just to file a complaint? If others report the incident, do they at least investigate whether the person(s) has a twitter account before dismissing it? If so, do they then make an effort to notify those people?
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Yes, indeed. A well-worn maxim comes to mind: if you lie down with dogs, you get up with fleas.
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What a pity
They think they are unbreakable just like many of the really big internet businesses that have disappeared from our thoughts totally, like DIGG and yahoo and altavista and AOL.
The worst thing a newish industry can do is give anyone a reason to move to another service that does something similar as there are plenty out there just ready to take over when the legacy businesses put a foot wrong.
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Gatekreeping:
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It is nice how Twitters own team seemed unable to understand the perfectly clear policies of the company, and was all proactive up in that.
The teachable moment here... your not as important as NBC so shut up.
Might be time for someone to build a better mousetrap, that actually means what they say and follows the posted rules.
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If Twitter has started proactively censoring posts, wouldn't that mean that they are now legally and financially responsible for what their users publish?
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Twitter has problems now
Also those individuals who were actually damaged in any way (emotionally, monetarily, physically, or psychologically) by the actions of such individuals like Spike Lee, Bieber, and the MIA could have a very good case against Twitter now since Twitter has now admitted they did not at the time enact their own policy. Especially when the release of information on those individuals was actually what is deemed legally as privately identifiable information and NOT the publicly accessible email of a corporate person in a publicly listed company!
twitter should be not only ashamed at their inactions & actions but should be very worried. Their reputation and the Trust/Goodwill they have via users is the only thing of value, they seem to have lost a lot of that now.
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None of those offended the Olympic Overlords, Masters of Medals, Rulers of the Rings, Tyrants of Takedowns, Coverers of Unsponsored Logos, Owners of the Word "Olympic". All hail the overlords! Their word is law, and their vengeance is swift!
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Re: o.O
[enter trollpost]
. . . DIAF, Yes?
[/exit trollpost]
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The 2012 Olympics are a joke anyways.
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