United Airlines Kicks Travel Writer Off Of Plane For Photographing His Seat
from the not-how-you-attract-customers dept
This one is from a few weeks back, but it's worth catching up on. In an age when pretty much everyone has a camera in their pocket via their telephone, it's fairly crazy to try to enforce "no photography" rules -- especially in places where they don't make any sense. And, yet, for reasons that are not at all clear, United Airlines apparently has the following "no photography" rule for passengers on their airplanes:Naturally, the FA's warning bothered me and I felt the need to explain myself. I signaled for her to come back and asked her to hang my coat. I then said this verbatim—Just a few minutes later, he was told that the captain was ordering him off the plane. Klint eventually was able to speak to the captain who insisted that he had disobeyed the flight attendant, when he makes it clear he had not. It became a he-said/she-said debate and the airline, of course, won.
"I want you to understand why I was taking pictures. I hope you didn't think I was a terrorist. Here is my business card [offering her one]. I write about United Airlines on an almost-daily basis and the folks at United in Chicago are even aware of my blog."
She took my jacket but refused to take my business card saying, "No, that's okay," then saying, "I did not know that" after I explained my reason for taking pictures. I again emphasize, I took no more pictures.
After the story started to get some attention, United reached out to Klint and claimed they were launching an "extensive internal investigation."
Klint is, quite reasonably, pissed off about the flight attendant lying about his actions. And he feels United needs to earn back his trust (and he notes they have not offered any sort of apology). However, it seems the bigger issue is the whole "no photography" rule. It's likely this was a rule that's supposed to protect the "privacy" of fellow passengers, but it's clearly one that was being misapplied by this flight attendant, who apparently stopped quite a few people from taking such pictures.
Yet, in an age where everyone has a cameraphone, the idea of stopping photographs in a settling like that isn't just silly, it's counterproductive and can be used (as in this case) to escalate a perfectly benign situation into a complete mess.
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Filed Under: airplanes, flights, photographs
Companies: united airlines
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The petty beaurocrat
In the terminal. At the gate. In the aircraft.
In any one of those places, an airline employee can suddenly decide to go on a power trip and there's really not much you can do about.
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Re: The petty beaurocrat
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Defamation is a tort
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Re: Defamation is a tort
Since Klint was financially harmed by the lies the FA told the pilot about him disobeying her orders, at least in the amount of the plane ticket and possibly other things like hotel costs, missed connections and reservations, etc...
He would have a pretty good defamation case against her if he were to sue her for it.
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Re: Re: Defamation is a tort
Fuck me, life is so complicated with you yanks.
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Re: Re: Re: Defamation is a tort
> Grow up.
> Fuck me, life is so complicated with you yanks.
Says a guy from the country with the absolute worst defamation laws on planet earth.
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If you come to my house and don't obey they rules, I'll kick you out too, even if I sold you a ticket to be there.
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Your house is different, I don't expect to get inside unless you invite me in.
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> > owned and operated.
> I qualify them as public spaces
You might, but the law doesn't.
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Then why the fuck am I paying for air traffic controllers, surly wanna be rent-a-cops feeling up my balls, and standing in untested machines that are theater?
Shouldn't they be paying their fair share for these wondrous services that they rely on?
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To invoke another internet adage, the kind of people who "follow orders" are the kind of people that become Nazis.
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Worship rules? That's rich. Follow rules != worship. You should really google the word before using it if you don't understand it.
Disturbing indeed.
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My wife and I were going to Puerto Rico a while back and our leg into Houston was rescheduled breaking our connection to San Juan. United never bothered to notify us by email or phone even though we bought electronic tickets online months before and they had both our phone and email address. No word at all. Nothing.
I guess United is too busy training their personnel to act like total morons.
Southwest Airlines is starting flights to San Juan. They seem to have it together a bit more.
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Never again? Sorry, too late
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Complaint filed against United ban on photography and video recording on board
I will be tweeting updates (@AirPassRightsCA). Stay tuned!
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1st Rule of Flying
while waiting in the TSA line,
while walking to the plan,
while waiting for the plane,
while ON the plane.
Period
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Re: 1st Rule of Flying
The rule is, "Don't SAY terrorist."
The rule should be, "Don't BE a terrorist."
Huge difference.
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Re: 1st Rule of Flying
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Re: Re: 1st Rule of Flying
Terrorism
Al Queda
Terror
Terrorist
Attack
Iraq
Afghanistan
Iran
Pakistan
Agro
Weapon
Target
Bomb
Enriched
Nuclear
Chemical
Biological
Ammonium nitrate
Explosive
IED (Improvised Explosive Device)
Abu Sayyaf
Hamas
FARC (Armed Revolutionary Forces Colombia)
IRA (Irish Republican Army)
ETA (Euskadi ta Askatasuna)
Basque Separatists
Hezbollah
Tamil Tiger
PLF (Palestine Liberation Front)
PLO (Palestine Libration Organization)
Jihad
Taliban
Suicide
Suspicious
AQAP (Al Qaeda Arabian Peninsula)
AQIM (Al Qaeda in the Islamic Maghreb)
TTP (Tehrik-i-Taliban Pakistan)
Yemen
Pirates
Extremism
Somalia
Nigeria
Radicals
Al-Shabaab
Home grown
Plot
Nationalist
Recruitment
Fundamentalism
Islamist
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Re: Re: Re: 1st Rule of Flying
"I got a bomb and am going to blow you all up"
"Allahu Akbar"
"excuse me mam, would you mind stopping your baby from crying".
"stop kicking the back of my seat"
"I ordered the vegan in flight meal!"
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Re: 1st Rule of Flying
Correction: 1st New Rule of Flying, introduced recently when people who think like you let the terrorists win.
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A) 400 metric tons of federal laws, most of which are written so vaguely that they could be interpreted to criminalize improperly washing your hands after taking a leak.
B) Businesses that are petrified of being sued out of existence that they'll write policies that have less give than a titanium mattress.
C) Employees that are petrified of being fired for showing the most minute sense of "oh, come the fuck on! It's a picture of a backseat television! I seriously doubt he gonna single-handedly commandeer the plane and crash us into the Golden Gate Bridge" that they'd rather just keep their head down and not get themselves in trouble. After all, what does it matter to the pilot if the guy gets tossed off the plane?
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drive
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Possible explanation
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Re: Possible explanation
Your comment may just spark a completely new debate about if FA and chairs have souls.
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He was taking pictures. The flight attendant told him to stop. He did, but then called her back to explain to her why he had been taking pictures.
And then... the flight attendant told the captain he had disobeyed her? Was she confused and thought his explanation meant he didn't plan to stop taking pictures? Did his explanation somehow offend her? Was she going to do that anyway, and the explanation wasn't relevant? Was it his use of the word "terrorist", as some people have theorized?
I can understand the flight attendant trying to enforce the policy. That's often the way it is when you're front-line staff. You get told the policies, and you get told it's your job to enforce them, and you don't have the authority to grant exceptions. Even if you think it's a stupid policy, you don't want to risk your job.
But I just don't understand why the flight attendant would lie. It seems so weird.
Or maybe I'm missing something really obvious here. I'm very tired, so that's quite possible.
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United = Unfriendly Skies
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ridiculous
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I don't feel like being kicked off for taking a picture of THE BACK OF A FUCKING SEAT. I hope they fire that lying bitch for this bs.
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the terrorists won, their name explain it they dont want to kill people they want to spread terror so now USA is living in fear of their own goverment
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Nobody told the united social media team about this rule
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Eight years of rethuglicans' rule and their never-ending drumbeat of fear and near panic, have brought us to a place the Founders would be highly dismayed about, could they know.
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in a settling like that
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Commenters
This mentality is exactly what will lead to more and more of this shit, with people even defending this measures that are implemented for their own "good".
In this age, everyone should be a Rosa Parks.
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Oh, here we go. This is where it went wrong. He stopped taking pictures when the flight attendant told him to. He should have just left it at that and written something up in his blog about wanting to take pictures but not being allowed to. All he did (in the flight attendant's mind) is get confrontational. Whether he was actually confrontational or not doesn't matter...she seems to have perceived it that way and went crying to the captain. He should have just put his camera away, ordered a drink, and enjoyed his flight.
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just because she said "against the law" as opposed to "against the companies policy" still means you are not allowed.
as far as everyone including the FA is concerned, she is right, you are not allowed to do it, and she told you that fact.
because of that, you will no longer fly delta, because a flight attendant, said "law" instead of "rule" or "policy".
I am sure Delta are devastated by this.. that someone with such a disgusting habit is not longer flying with them.
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That is cause enough to warrant your removal off a plane.
Also even though airlines are often run by private companies they are public and a public space, the company cannot without reason deny the use of that service.
Same for any shop, it's privately owned, but you cannot stop someone from a certain race or sex or skin color from using your shop, you can for security purposes require no photography or video.
It is a public place but you are not allowed to film and or photograph in ALL public places.
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"but we are at 30,000 feet"..
"You should of thought of that before!"
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Apparently this hasn't happened yet, though.
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You are a bunch of blithering idiots. I will now stop covering you so positively, and go fluff up AmeriAirways.
Sincerely,
The blogger that you tossed off your plane for no good reason.
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Talk of the 9th amendment is equally pointless. The Bill of Rights restricts the government's power, not the power of corporations to include whatever conditions they like in their contracts. There do exist laws that have that effect, such as laws that prohibit corporations from adopting policies which discriminate against people on certain grounds, but the Bill of Rights isn't one of them.
It's not that I don't think this is some truly horrendous customer service on the part of United. It is. In general I think the paranoia around photography is absolutely ridiculous. Anger is totally justified here, and boycotting United makes perfect sense. I just don't think talking about the 9th amendment or having a "Is an airplane a public space?" argument makes sense.
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you are right, but in as far as they are not allowed to discriminate against your for many reasons such as race, sex, or disability applies as if it was a public place.
you most certainly are not allowed by default to photograph or film in private companies or some public places regardless of this.
Government offices are one place at least here in Australia, that are public places where there are signs posted specifically stating no recording, filming or photographs are allowed. And security guards to enforce that.
They can make that policy, just as an airline can make their own policies. They can define dress code, codes of conduct, no photography, no electronic devices. All sorts of things.
The issue with this person is we said "I am not a terrorist", that is confrontational and is something any person of normal intelligence would never say on a commercial aircraft to a flight attendant.
She does not want a confrontation with you, nor does she want or need him to explain why he was taking a photo.
She asked him to stop, he should of simply complied and left it at that.
He brought up the subject of terrorism, something the airline industry in quite sensitive about.
Who in their right mind would say "I am not a terrorist" to a FA !!!! Especially someone who claims to be a seasoned air traveller and travel writer.
Any flight attendant who has just been told by a passenger " I am not a terrorist" would be duty bound, and required to informed the captain and he in turn would be duty bound to remove him from the flight. Either by law, company policy or common sense.
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United and picture taking got a guy thrown off the plane.
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