Federal Agent: Using A Taped Box To Send Stuff Overnight Via FedEx Is Suspicious Behavior

from the nothing-more-evil-than-a-convenient-shipping-option dept

Here's how we're fighting the War on Drugs. Lots of stuff going on, but not much seems to be happening in terms of actually, you know, keeping drugs from ending up in buyers' hands. The byproduct of the problem -- the cash -- is all anyone seems interested in.

As Brad Heath points out in his tweets referencing this in rem complaint, federal agents camp out at major air traffic hubs looking for nothing but cash. As we've covered here earlier, the DEA is actually paying TSA agents to search for cash and alert officers if any amount worth seizing rolls through checkpoints.

The same thing is happening in FedEx hubs. In this case, officers from the DHS, Indiana State Police, Indiana Metro PD all combined to stop some cash from traversing the country from Ohio to Arizona.

The filing lets us know what the government finds suspicious in terms of packaging and sending stuff around the country: everything. If you like using FedEx and their new boxes, but apply a bit too much tape, you might be a drug dealer. From the complaint [PDF]:

Based on information and experience, task force officers can easily identify suspicious packages with indicators, such as newly-bought boxes bought from the shipping company, overnight shipping, and excessive taping at the seams of the box.

Boxes, tape, and overnight shipping are literally what FedEx is known for. Yes, these officers uncovered a lot of suspicious stuff once they were IN the boxes -- packages of cash wrapped in fabric softener sheets -- but they needed something to justify the search of the boxes in the first place. I'm sorry, but "information and experience" asserting little more than what hundreds of FedEx customers do every day just doesn't cut it.

Sure, they ran a dog around the boxes and it alerted, but cash will probably prompt alerts anyway, given how much of it has circulated close to drugs or has been used as a drug delivery device. (A "blind" drug sniff is mentioned later, suggesting the dog and boxes were tossed into the room without a handler. It's a nice control but doesn't mean much when there's already been an alert with the handler present. If the dog had "failed" to detect drugs without the handler present, this simply would have been omitted from the warrant.)

The only other link to suspicion was the fact that the package was being shipped to Arizona from Ohio, but both the "To" and "From" labels contained the same Arizona address. God forbid you ship anything to or from Arizona -- not if any drug interdiction teams are in the area:

Parcels 6920 and 7068 drew attention for other reasons: they were heavily taped and being shipped to Arizona, known by law enforcement as a source for illegal controlled substances…

This is same assertion made about several states and major cities. Everything has a drug nexus if you're in the business of drug warring. The thing is, there's a lot of innocent activity going on in these same cities and states, but it all looks suspicious through a drug interdiction lens.

In total, there's a $108,000 being forfeited as suspected drug proceeds. The final nail in the evidentiary coffin is the background check on the package's recipient. Not sure how it all adds up to drug dealing, but I guess all crimes are gateway crimes or whatever.

Richard Reyes has a criminal history for theft, assault causing bodily injury, and criminal mischief. In 2003, Richard Reyes was found guilty of one count of theft in case number M-0111051 (Tarrant Criminal County Court, Texas). In 2003, Richard Reyes was also found guilty of one count of assault causing bodily injury and one count of criminal mischief in case numbers 0610831 and 0610832 (Travis County Court, Texas).

I'm not saying Reyes isn't a drug dealer. I'm saying this is pretty thin connective tissue if someone's trying to prove the money came from the sale of drugs. But the evidentiary bar is so low law enforcement is probably going to get to keep this cash.

Then there's the presence of a DHS agent. This allows Indiana law enforcement to profit from suspected criminal activity occurring outside of its jurisdiction. The package was sent from Ohio to Arizona but intercepted in Indianapolis. Dragging a federal agent along keeps the money from going into the coffers of coppers in the two states where drug dealing may actually be occurring. Handy that.

This is just one of dozens of similar litigation filed every year in the federal court system to take cash from people the government has no interest in arresting or charging. Somehow, seizing cash is supposed to cripple drug cartels. Seeing as civil forfeiture has experienced no serious income dips over the past 30 years, it's safe to say this process is doing nothing but enriching government agencies who prefer cash to preventing crime.

Filed Under: 4th amendment, dhs, indiana, indiana metro pd, indiana state police, probable cause, shipping, tape, war on drugs
Companies: fedex

3D Printer Creator Withholding Long-Delayed Shipments To Early Backers Over Supposed 'Defamatory' Comments

from the yeah,-that's-not-how-that-works dept

There are a lot of ways to deal with unhappy Kickstarter backers. Being generally unresponsive to complaints isn't a good idea. Withholding already-delayed shipments and blaming it on allegedly defamatory comments definitely isn't.

Cobblebot promised shipments to its earliest backers by October 2014. It's now April 2015 and some have yet to see the 3D printers they've paid for. Worse, other backers of other products by Cobblebot have already received theirs. (Cobblebot started another Kickstarter project shortly after this one was funded, as well as using IndieGogo to raise additional funds.) It's the earliest backers -- at least those who have been critical of numerous shipping delays -- who are still waiting for their paid-for printers to be shipped.

Whatever the real reason behind these delayed shipments, Cobblebot has chosen to portray this as a (highly dubious) legal issue.

One customer, who goes by the handle of JeffRandall on the Cobbleverse forum, recently contacted the company via email with the following message:

“Can you please tell me what the status is for my final shipment. I paid the final invoice over a week ago and I am one of the 99 super early bird backers [these backers had an expected delivery date which passed 6 months ago!]. The message from you was that the package had been prepared, yet it hasn’t shipped in over a week.”

Jeff received the following, rather alarming reply shortly after:

“Hello Jeffrey,

Sorry for the delay and an explanation is necessary. Your account was placed on hold by our legal department. Under Texas law, it is unlawful to engage in defamation of another’s character and reputation. The law presumes certain categories of statements are defamatory per se, including statements that (1) unambiguously charge a crime, dishonesty, fraud, rascality, or general depravity or (2) that are falsehoods that injure one in his office, business, profession, or occupation. Main v. Royall, 348 S.W.3d 318, 390.

Several of your recent posts on various internet forums were being reviewed by the legal department for inclusion in our fourth round of upcoming legal actions being filed to protect our company’s reputation from the illegal act of defamation.

All the above being said, we did receive a hold release from the legal department today and will proceed with the shipping of your package. What does it mean when the legal department releases a hold? It normally means one of two things: 1) The legal department has decided the reviewed statement(s) were not defamation under Texas law; or 2) They have decided to issue a warning (Cease & Desist letter) to provide the opportunity to stop defaming the company’s reputation.

Keep in mind that the support department does not have access to the legal department’s records, so we don’t know anything for certain. We are just attempting to explain the type of hold that we saw placed on your account and what that type of hold means.

In any case, the hold has been released and we will move forward with the shipping of your final package.
Thanks for supporting Cobblebot and have a wonderful day!

Cobblebot Team"

All in all, a ridiculous response. Why further anger an already angry customer? Especially when "Cobblebot Team" can't be bothered to specify what exactly Randall (or others) said that was "defamation per se." As Popehat's Maxim states: "Vagueness in legal demands is the hallmark of frivolous legal thuggery."

This legal vagueness is part of Cobblebot's colorful history. It's been complaining about comments by unhappy backers since August of last year. This post in its forums -- sporting the rather unreassuring title of "Everything is ON SCHEDULE" -- claims people are flooding its inbox with concerns about "defamatory" posts by others.

We have also been receiving a large number of emails concerning some of the negative publicity that we are getting from certain individuals, some 3D printing communities, and people who work for competing businesses. As someone who has been using the internet since back in the 1200 baud modem days, I can say with confidence that the internet has always been and will likely continue to be filled with very opinionated individuals. These individuals, regardless of their ignorance with regards to Cobblebot, our operations and suppliers, are entitled to their opinion. We are aware, as many of you have pointed out to us, that some of these individuals have crossed certain legal lines into things like defamation. While many of you have asked us if we plan to respond to these individuals or what we plan to do – I’m afraid that we cannot answer that question. Any action Cobblebot decides to take or not take to defend its reputation is an internal matter and will not be made public by us. That being said, we do appreciate the efforts that many of you have made to defend against some of the accusations being tossed around, as well as the efforts made to bring these things to our attention.

The most ridiculous claim in the C&D sent to Randall is this: that the "legal" arm of Cobblebot is completely walled off from the "support" side. In all likelihood, they are one and the same. The man behind Cobblebot is Jeremiah Clifft, who's also an attorney… or at least was one. This makes composing and sending C&D's full of scary legalese very, very cheap. It also indicates that -- even if there are two walled-off divisions of the "Cobblebot team" -- one man stands astride both, holding a recently-expired license to practice law.

To date, Cobblebot seems to have sent out more C&Ds than printers, apparently targeting customers unhappy with shipping delays, unkept promises (like the inclusion of assembly instructions/videos) and its general unresponsiveness to legitimate complaints.

Now, Cobblebot has every right to pursue truly defamatory comments, but there's a process for that and it should be wholly unrelated to the process of fulfilling backers' orders. By its own statements on the matter, its order fulfillment team is completely removed from its legal team. There's no reason these two should be mixing in this fashion, and they only appear to do so when it works out in Cobblebot's favor. Defamatory comments or no, the backers have paid for their products. They should be given what they've paid for.

To use this as an excuse to put shipments on hold just gives more credence to the theory that Cobblebot is making promises it can't possibly keep. Its own Kickstarter pitches suggest a move towards a more triangular business model.

So just how did CobbleBot manage to ship over 1,150 3D printers costing $299, when they themselves stated that the average price for a machine of this size is over 12 times that price, ‘$3,716.57’? Well, they haven’t.

It still has yet to ship more than a handful of these 3D printers, despite three successful crowdfunding campaigns. Now, it's apparently taking internet orders and shipping those first, all the while claiming defamatory statements by early backers are what's keeping them from receiving theirs. Something's rotten in this deal and it's not the heated comments of pissed off backers.

Additional suggested reading:

Cobblebot's Google+ page, which contains many more details on Cobblebot's shipping deficiencies.

A long and thorough explanation of how business models like Cobblebot's simply aren't feasible -- at least not at this point, as well as a few equations that can give backers a good estimate as to when similar Kickstarters will run out funding.

Filed Under: 3d printer, commitment, crowdfunding, defamation, shipping, vengeance
Companies: cobblebot

Cisco Shipping Hardware To Bogus Addresses To Throw Off NSA Intercept-And-Implant Efforts

from the 1324-Middle-Finger-Extended-Blvd. dept

Cisco became an inadvertent (and very unwilling) co-star in the NSA Antics: Snowden Edition when its logo was splashed across the web by a leaked document detailing the agency's interception of outbound US networking hardware in order to insert surveillance backdoors.

It moved quickly to mitigate the damage, sending a letter to the President asking him and his administration to institute some safeguards and limitations to protect US tech companies from the NSA's backdoor plans. To date, there has been no direct response. So, Cisco has decided to handle the problem itself.

Cisco will ship boxes to vacant addresses in a bid to foil the NSA, security chief John Stewart says.

The dead drop shipments help to foil a Snowden-revealed operation whereby the NSA would intercept networking kit and install backdoors before boxen reached customers…

"We ship [boxes] to an address that's has nothing to do with the customer, and then you have no idea who ultimately it is going to," Stewart says.

"When customers are truly worried ... it causes other issues to make [interception] more difficult in that [agencies] don't quite know where that router is going so its very hard to target - you'd have to target all of them. There is always going to be inherent risk."

Stewart acknowledges that Cisco's modified dead drop shipping operations aren't foolproof, but will at least force the agency to do a little more research before intercepting packages. Stewart also noted that some customers aren't taking any chances, opting to pick up their hardware from Cisco directly.

There are also variables Cisco simply can't control, like the possibility of inbound components from upline manufacturers arriving pre-compromised. But it's doing what it can to ensure that "Cisco" isn't synonymous with "spyware."

Then there's always the possibility that the government may find Cisco's new routing methods to be quasi-fraudulent and force the company to plainly state where each package is actually going. No response has been issued by the ODNI or NSA to this news, and most likely, none will be forthcoming. Any statement on Cisco's fictitious routing would tip its hand.

Cisco's plan makes a lot of assumptions about the NSA's capabilities, most of which aren't particularly sound, but this seems to be more a public display of pique than a surefire way to eliminate most of the NSA's hardware interceptions. It also sends a message to the NSA, one it's been hearing more and more of over the last couple of years: the nation's tech companies aren't your buddies and they're more than a little tired of being unwilling partners in worldwide surveillance.

Filed Under: backdoors, fake addresses, interception, nsa, shipping, surveillance
Companies: cisco

FedEx Refuses To Ship Perfectly Legal Milling Machine (Which Can Also Craft Gun Parts), Can't Provide A Coherent Reason Why

from the baby,-bathwater dept

I recently toured a maker space in Burlington, and while I lack the inclination to build amazing contraptions out of Raspberry Pis, soldered metal and imagination myself, there's a Lego-loving corner of my brain that has an endless appreciation for the fusion of technology and creativity aided by modern marvels like 3D printers. It probably goes without saying that inexpensive and/or communal 3D printers, milling machines and other tools have opened the door toward a massive realm of new innovation, whether that's building less expensive prosthetic limbs, robotics or drones.

Of course, the fact that a lot of this technology can also help build weapons has resulted in no limit of hysteria that has a great potential to hamper a lot of the better aspects of this technological evolution. The latest case in point comes courtesy of FedEx, which is refusing to ship a computer controlled (CNC) mill dubbed the Ghost Gunner. Sold by Defense Distributed, the $1,500 machine can carve any number of aluminum objects from digital designs. With a few cheap extra parts, it can also help craft untraceable, semi-automatic firearms. This, apparently, has worried the FedEx legal and marketing departments:

"This device is capable of manufacturing firearms, and potentially by private individuals,” FedEx spokesperson Scott Fiedler wrote in a statement. “We are uncertain at this time whether this device is a regulated commodity by local, state or federal governments. As such, to ensure we comply with the applicable law and regulations, FedEx declined to ship this device until we know more about how it will be regulated."

Of course, we're entering an era where anything can be built at home, and just because firearms are among them, that doesn't make the tools illegal. Any lathe or mill can be used to help make a firearm; Defense Distributed appears to have gotten attention because of founder Cody Wilson's salty demeanor, and the fact it's specifically marketing their milling machine as a potential firearms maker. Again though, that doesn't magically make the ownership of such technologies against the law:

"But buying, selling, or using the Ghost Gunner isn’t illegal, nor is owning an AR-15 without a serial number, says Adam Winkler, a law professor at UCLA and the author of Gunfight: The Battle over the Right to Bear Arms in America. "This is not that problematic,” he says. "Federal law does not prohibit individuals from making their own firearms at home, and that includes AR-15s."

When pressed, FedEx hasn't been able to give a decent reason why it has suddenly added milling machines to its list of unshippable materials alongside hazardous waste and corpses. As we've noted when discussing the hysteria over firearm printing instructions or legislative efforts to thwart gun printing, this is a genie that's well out of its bottle, and no limit of cajoling the agitated djinn back into confinement is likely to be successful. Still, it seems inevitable that we try, in the process stumbling on and over a myriad of technological potential in the misguided quest to roll back the clock to a simpler age.

Filed Under: 3d printing, cnc machines, cody wilson, guns, shipping, weapons
Companies: defense distributed, fedex

FedEx Indicted For Failing To Look Into Its Packages To See If Any Online Pharmacies Were Sending Drugs

from the say-what-now? dept

Back in March of last year, we were somewhat disturbed by UPS agreeing to forfeit $40 million to the US government for shipping drugs from "illegal internet pharmacies." Not that such drugs or pharmacies should be legal (that's a whole different discussion), but it's insane to pin the blame for the shipments on the shipping company, whose sole job is to get packages from point A to point B. In fact, we don't want shipping companies to be liable for what's in packages, because then they have not just the incentive, but the mandate to snoop through all our packages.

Apparently, FedEx was unwilling to fall on its sword and cough up a similar amount to the US government, so the DEA and DOJ have announced they've gotten a grand jury to indict the company for delivering drugs associated with internet pharmacies. You can read the full indictment, which tries to spin a variety of stories into evidence that somehow FedEx "knew" what was in those packages. The indictment does describe FedEx deliveries to vacant homes and parking lots where carloads of people would be waiting.

As early as 2004, FEDEX couriers and customer service agents in Kentucky, Tennessee, and Virginia expressed safety concerns to their management, including the following: FEDEX trucks had been stopped on the road by Internet pharmacy customers demanding packages of pills; delivery addresses included parking lots, schools, and vacant homes where people would wait for deliveries of drugs; customers would jump on FEDEX trucks and demand Internet pharmacy packages; FEDEX drivers were threatened if they insisted on delivering a package to the address instead of giving the package to the customer who demanded it; and customers would use multiple names and identification documents to pick up packages of drugs.

A FEDEX employee also raised concerns to FEDEX management that some recipients of Internet pharmacy packages were engaged in "doctor shopping," were "known to be selling and using," and that "some of the recipients have overdosed and died."

While that may sound damning, remember this is the DEA/DOJ's spin on things. Even if everything above is true, FedEx's job is to deliver packages, not examine everything inside those packages to make sure they're legal. Even in some of the cases -- as described in the indictment -- where FedEx becomes aware that some of the companies ran into trouble with the DEA for selling drugs illegally, it's hard to see how that means FedEx should automatically drop all business connections with those entities. Presumably, a firm that was caught selling drugs illegally could have other legitimate business to continue and would make use of services like FedEx going forward. It's not FedEx's job to examine everything in those packages.

This is, quite literally, blaming the messenger.

FedEx is fighting these claims pretty aggressively, insisting that it's crazy to make it responsible for what's in the packages:

"We are a transportation company — we are not law enforcement."

Furthermore, the company notes that it has long asked the DOJ to provide it with a list of online pharmacies that it shouldn't do business with, so that it didn't have to just guess. The government did not provide the list, and seems to think that FedEx must be psychic (and should know what's in all packages and whether or not they're illegal."

"We have repeatedly requested that the government provide us a list of online pharmacies engaging in illegal activity," [VP Patrick Fitzgerald] said. "Whenever DEA provides us a list of pharmacies engaging in illegal activity, we will turn off shipping for those companies immediately. So far the government has declined to provide such a list."

Even a former DEA official interviewed by Bloomberg, Larry Cote, claimed the situation was extreme and unprecedented:

The criminal case is an unprecedented escalation of a federal crackdown on organizations and individuals to combat prescription drug abuse, said Larry Cote, an attorney and ex-associate chief counsel at the U.S. Drug Enforcement Administration.

“Targeting a company that’s two, three steps removed from the actual doctor-patient, pharmacy-patient relationship is unprecedented,” said Cote....

“The DEA does believe that everyone in the supply chain is responsible and has an obligation to understand where their products are ending up,” said Cote, calling that “a stretch.”

We often talk about secondary liability on the internet, but it's the same basic principal here. The company that's merely acting as the conduit shouldn't be liable for what's traversing over its system. The implications of changing that, and holding a company liable are very serious. It's going to create massive incentives for shipping companies to not just open up and look at what's in our packages, but to also make on-the-fly determinations of whether or not they think it's legal.

Filed Under: dea, doj, drugs, online pharmacies, secondary liability, shipping
Companies: fedex

France Passes Anti-Amazon Law Eliminating Free Shipping; Amazon Responds With 0.01 Euro Shipping Fees

from the cher-dieu,-nous-avons-été-Columbia-Housed! dept

In a long-running legal battle that stretches back nearly a decade, Amazon has again emerged as the winner, despite both a court ruling and legislation against it.

In 2004, France's bookstores took the company to court over its discounts and free shipping, arguing that the online retailer was killing off local businesses. Three years later, the court emerged with a ruling that declared Amazon would have to start charging for shipping or face a 1,000 euro per day fine until it did. Amazon chose the latter option, opting to allow aggrieved merchants (and press covering the legal battle) to provide it with some very low-cost press.

Since that strategy didn't pay off, French retailers began pushing for a law aimed at all online retailers -- but most specifically Amazon -- that would make it illegal to offer free shipping to French book purchasers. This was on top of an existing law (put into force in 1981) that forbade anything more than a 5% discount on new titles. This new law forces Amazon to charge for shipping or face being banned from selling in France completely, along with stripping away the 5% discount.

No doubt this was seen as a huge victory for all the local stores that managed to weather the last 10 years of low-level, government-aided price fixing. It probably felt like one, too, right up until Amazon announced its new shipping rate.

France's "anti-Amazon" law prohibiting free shipping and discounts has now gone into effect, and Amazon quickly announced that it had conformed -- technically. Though it no longer ships books for free, it only charges 0.01 euro, conforming to the letter if not the spirit of the law (French Prime members still receive free book shipping).

Enjoy your symbolic victory, French legislators. A whopping centime per shipment "containing books" (no matter how many items are in the cart) will no doubt restore the financial glory of local retailers, especially when unaffected items start flowing into France with both discounts and cheaper shipping.

That's the sort of "victory" that's often achieved by legislating "fairness." There are others ways local retailers could have handled this problem, but they chose the long, expensive and ultimately fruitless courtroom/legislation route and the end result is 1/100th of a Euro per shipment. And this won't be the end of it. Amazon is apparently eyeing an appeal with the EU Commission, which views the new law as anti-competitive.

Filed Under: books, france, free shipping, regulations, shipping
Companies: amazon

Move Over 'TacoCopter': Here Comes The 'Internet Of Drones'

from the pity-about-those-regulations dept

As we know, the Internet works by breaking digital information up into IP packets which are then routed independently over the network, and then re-assembled at their destination. Anything made up of 0s and 1s can be sent anywhere with an Internet connection in this way, but that isn't much good for physical objects.

It's true that we are fast approaching the day when we will be able to use a 3D scanner to send a digital file representing an object across the Internet so that it can then be printed at the destination. But that only works for simple, fungible items like cups or replacement parts, and is useless if you want to deliver a particular, personal item rather than just a generic copy.

To do that, we need an Internet of drones:

A short distance drone delivery service built on an open protocol. Think short haul logistics.

It's a system that will explode in a way that is very similar to the way the Internet grew up -- where connections were bought by individuals and installed one modem and IP address at a time, and where the early providers are local geeks with shelves full of modems and an expensive T-1 lines.

It's an approach that uses "uncontrolled airspace" and incremental purchases of cheap, standards compliant pads/drones to roll itself out (very similar to the way the Internet was able to piggy back on the old telephone system).

As a result of this open approach and decentralization, it's something that could grow VERY fast.

If you're still unsure how this would work in practice, the post by John Robb quoted above goes on to spell out the details for a simple example. The bottom line for returning a forgotten smartphone to its owner 30 miles away:

Costs? Probably less than $0.25 per 10 mi. or so. So, about $0.75 in this instance. Time? An hour or so.

Of course, this is just a generalization of an idea we discussed back in March of last year, the so-called "TacoCopter", but taken to the next level, modelled on the Internet's IP packets. As we pointed out then, it's a great idea with lots of practical problems, mostly regulatory ones. Arguably the far greater potential of the Internet of drones concept makes the argument for loosening up those restrictions to permit innovation in this area even more compelling.

Follow me @glynmoody on Twitter or identi.ca, and on Google+

Filed Under: drones, internet, packages, peer to peer, regulations, shipping

Honest Mistake: Order A TV From Amazon, Receive An Illegal Assault Rifle

from the might-have-been-a-mistake dept

With guns and violence in the news lately, you would think that everyone involved in the chain of the firearms business would be a teensy-weensy bit more careful, from manufacturers, to retailers, all the way up to those handling the shipping and distribution. As with any other business, you have to expect to deal with some human error, but one would imagine that the firearms industry would have the tightest of controls in place right now.

As it turns out, such notions are exactly that: imagination. Or, at least that appears to be the case in the Wired story of a man from Washington D.C. who ordered a television on Amazon and was shipped a Sig Sauer 716 Patrol Rifle. For anyone keeping score at home, that's a military grade weapon. Seth Horvitz, the guy who is guilty of attempted TV-buying, is not a military grade citizen.

“When I saw some metal parts inside the box, I thought, ‘Maybe this is a TV stand or mount or something,’” Horvitz said in a phone interview with Wired. “When I realized it was an assault rifle, it was pure shock and disbelief.”

The Wired interviewer chooses not to ask Horvitz if he attempted to point the weapon at his wall and pull the trigger to see if flat-panel televisions shot out, which is disappointing. In any case, Horvitz did the responsible thing and immediately called the D.C. police, who informed him that the weapon is illegal to own in the District of Columbia. There is no word yet on whether flat-panel displays are also illegal, but I'm guessing not. 

The story then details how the mistake happened, which essentially appears to boil down to a lovely bit of insight into the shipping warehouses of UPS, in which the Label Fairy made a mistake and put two shipping labels (only one of which was correct) on the box-'o-death and allowed the box to be shipped anyway. Everyone from the guy who let it leave the warehouse to the guy who delivered the rifle to Horvitz's door apparently decided to play the new hit game "Shipping Address Coin Flip", resulting in Horvitz getting his new Rambo Halloween costume accessory. Amazon, predictably, disavowed any responsibility for the mistake, which it's looking like it has every right to do. On the other hand, when Horvitz tried to post a review of his purchase, Amazon blocked it. Admittedly, the review was hillarious, and guns and funny just don't mix:

I'm not sure what pretending all this didn't happen accomplishes from Amazon's end, other than to perhaps flip open the cover to the Streisand Effect alarm, press it, and wait for the derision to ensue.

Filed Under: guns, mistakes, shipping, tv
Companies: amazon, ups

Zappos Gives Up On Canada Due To Customs Problems

from the abandoned-great-white-north dept

A few years ago, when I was in Toronto, I remember being shocked when a friend there told me how difficult it was to get any sort of serious e-commerce there. Because of problems with customs and other issues, many of the big e-commerce players wouldn't ship to Canada, or made it quite difficult. This particular friend would order stuff to be shipped to a relative in the States, to be "delivered" later. It appears that Zappos has had enough. Rob Hyndman points us to the somewhat surprising news that Zappos has bailed out on Canada, saying it will no longer ship there, due to issues with customs:

We have made the difficult decision to shut down the canada.zappos.com site and stop shipping to Canada. One of our core values is to "deliver WOW through service". That means the best selection of brands and products that can meet just about every individual�s needs as well as fast, free shipping and free returns, all at competitive pricing. Our Canadian customers know that we have not lived up to these service levels.

Product selection on canada.zappos.com is limited due to distribution agreements with the brands we sell in the United States. In addition, we have struggled with general uncertainty and unpredictability of delivering orders to our Canadian customers given customs and other logistics constraints.

While this is just one e-commerce outlet (albeit a subsidiary of Amazon.com), combined with what I'd heard in the past, it really does seem like a pretty major issue for Canada. If people there can't reliably order e-commerce products, then Canadians are missing out on quite a big part of what the internet enables. You would think there would be a more concerted effort to make things right, rather than spending so much time doing things like passing laws that Hollywood wants, which will limit consumers even more.

Filed Under: canada, customs, shipping
Companies: amazon, zappos

DailyDirt: The Biggest Shipping Days Of The Year

from the urls-we-dig-up dept

The biggest shipping days of the year are upon us this week, as brown paper packages tied up with string are flown around the US. All sorts of free shipping deals are encouraging Americans to spend more -- and to send their gifts through the inclement weather via various courier services. This year, over 650 million packages will be shipped by FedEx or UPS between Thanksgiving and Christmas Eve, and the vast majority of it isn't fondled by the TSA. This all reminds me it's been awhile since I watched Brazil... Oh yah, and here are some interesting stories about shipping stuff:

The biggest drawing on the world was traced out by a package containing a GPS device, sent to specific locations around the globe. It only really works on certain 2D map projections, though, but it's still kinda neat. UPDATE: It would be neat -- if it weren't completely fake, that is. Apparently, the artist didn't actually send anything anywhere. [url]

A guy tracks down why his package never arrives at its destination, using a car alarm. But predictably, he still doesn't get satisfaction from his efforts. [url]

Popular Mechanics puts some sensors in packages to find out which shipping company is the most careful with its deliveries. The winner is USPS, and the sensor data is nice to know (if somewhat anecdotal). [url]

For some extra cash, USPS could take on a side-job of surveillance -- since it already has all these trucks meandering around everyday. Probably not going to happen, but it would be interesting if the USPS vehicle fleet created public road map data. [url]

Forget about trucks and mailmen (mailpersons?) -- just use a series of tubes. Yes, actual tubes. Just gotta lay down a huge network of underground pipes first.... [url]

Filed Under: holidays, shipping