KlearGear Told To Pay $306,750 For Bogus Attempt To Shakedown Customer For Bad Review
from the but-can-they-collect? dept
We've been covering the story of Kleargear for a while now. As you may recall, the company sneakily put a $3,500 "non-disparagement clause" in its online terms of service, saying that you agreed to pay that much if you gave the company a negative review. Jen Palmer left a negative review over some stuff that her husband, John, bought that they never actually got. This happened long before the non-disparagement clause existed. Despite that (and the dubious enforceability of such a clause anyway), Kleargear demanded the $3,500. And when the Palmers rightly refused to pay up, it sent the amount to a collections agency and messed up the Palmers' credit, causing significant hardship for the couple. At this point, Public Citizen stepped in to sue KlearGear. For a while KlearGear played a disappearing game. It didn't respond to Public Citizen's initial letter, then it ignored the lawsuit (and put back the non-disparagement clause on its website after briefly taking it down). Based on that, the Palmers got a default judgment against the company.Then, suddenly, a "representative" of the company named Vic Mathieu magically appeared spouting all sorts of nonsense and trying to defend everything the company had done. Of course, neither KlearGear nor it's apparently French-based owner Descoteaux Boutiques actually did anything in court, and thus, the court has ordered KlearGear to pay up to the tune of $306,750 in both compensatory and punitive damages.
Of course, collecting on that award may take some work. It's still not entirely clear who is behind Kleargear, statements from Vic Mathieu notwithstanding. It's possible that the company is really owned by this French company, which will make collection difficult for a variety of reasons. Or that whole thing may be a sham in itself, meaning that no one knows who's actually involved at all. Chances are, the Palmers are unlikely to see much money here. Still, what amazes me is that Kleargear itself is still in business. I'm somewhat surprised the company didn't just up and move to a different domain. But, instead, it's still there. One hopes that people doing some shopping do some searches first on the company to find out about its practices.
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Filed Under: default judgment, jen palmer, john palmer, non-disparagement clause, vic mathieu
Companies: kleargear
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It's a Shame...
It is also a shame that regardless of the courts verdict in this instance, their credit rating was harmed by an overseas fraudster, as well as the years (?) of hardship, and there is not much that can be done about that, especially since it is likely they will not see dime 1 of that judgement.
The credit reporting system is dead broke. Folks make up sh*t and report it, and the system just accepts it. Something is wrong in Skokie.
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Re: It's a Shame...
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Re: It's a Shame...
Indeed. Getting civil justice is for the rich.
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Troublinh
If you check the wayback machine, you'll see that, until around February 2012 (only a few months before the non-disparagement clause was added) the company claimed to be from Texas, then until some time this year they claimed to be from Michigan (inc.com has them listed as one of Michigans fastest growing companies!) and now they claim to be from Delaware.
This is most definitely *NOT* common behavior for a fully legal company, nor is the way that the parent company DBS acting in any form normal for a fully legal company.
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Re:
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Re: Re:
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French
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Re: French
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Re: French
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Re: Re: French
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Domain name
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meanwhile
the new law basicly forces them to tell european customers that hidden $3,500 in the terms lol
The Directive on Consumer Rights (2011/83/EC)
http://ec.europa.eu/justice/consumer-marketing/files/crd_arc2014_factsheet-consumer_general_en.pdf
ht tp://ec.europa.eu/justice/consumer-marketing/rights-contracts/directive/index_en.htm
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Re: meanwhile
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Then there would be nowhere left to shop except to do so as you vote, the least evil.
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shotgun approach
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Re: shotgun approach
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Re:
The debt collector doesn't have to verify all of the claims, merely have the proper paperwork in hand.
Kleargear represented it as a valid debt and the system went forward.
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Search for KlearGear reviews? Why do that?
OMG: Why the EU courts didn't leave google alone and go after the actual source site? THEN if google doesn't update its index in a reasonable time (months, not seconds), THEN you go after google.
It's just like fortune tellers and members of government: count or inflate the number of times you're right but completely ignore and discount the number times you're wrong. ("Oh, I misspoke; I mean you just didn't hear me correctly to start with. You should be more accurate with your reporting.")
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Re: Search for KlearGear reviews? Why do that?
At least one government entity gets it right.
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Re: Re: Search for KlearGear reviews? Why do that?
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Re: Re: Search for KlearGear reviews? Why do that?
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Source site location.
Earlier this month, an EU citizen demanded that references to him be removed from this web site. That did not work too well, as you can read at https://www.techdirt.com/articles/20140617/06515127602/techdirt-receives-its-first-right-to-be-forgo tten-request.shtml
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track them identify them
I can see it in the near future, bailiffs arriving at their front door and presenting them with a court order to repossess everything they have including homes,cars,boats etc.
Now that is when we need to have police with cameras recording the people who are involved.
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Re: track them identify them
It may not be the end of the money trail, but I'll wager that you can find out a fair amount with that info.
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Re: Re: track them identify them
honestly, we've got several options on collections, and public citizens will be figuring out how best to handle the next steps.
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Re: Re: Re: track them identify them
Contact me via my web site for more information.
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collection agency
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Re: collection agency
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Re: collection agency
since they came through, we dropped them from the suit and continued after kleargear for their bad actions.
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Re: Re: collection agency
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Who says it hasn't done that? Plenty of Internet retailers out there - why couldn't it have taken the good selling base, switched banks, add some new crap with an updated code base and picked a new location?
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What's good for the goose...
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