Mental Health Team Handling 911 Calls In Denver Wraps Up Six Months With Dozens Of People Helped, Zero People Arrested

from the more-people-alive,-unbeaten,-and-unjailed dept

In June of last year -- as protests over police brutality occurred all over the nation -- Denver, Colorado rolled out a program that combined common sense with a slight "defunding" of its police department. It decided calls that might be better handled by social workers and mental health professionals should be handled by… social workers and mental health professionals.

The city's STAR (Support Team Assistance Response) team was given the power to handle 911 calls that didn't appear to deal with criminal issues. Calls related to mental health or social issues were routed to STAR, allowing cops to handle actual crime and allowing people in crisis to avoid having to deal with people who tend to treat every problem like a crime problem.

In its first three months, STAR handled 350 calls -- only a very small percentage of 911 calls. But the immediate developments appeared positive. A supposed indecent exposure call handled by STAR turned out to be a homeless woman changing clothes in an alley. A trespassing call turned out to be another homeless person setting up a tent near some homes. Suicidal persons were helped and taken to care centers. Homeless residents were taken to shelters. No one was arrested. No one was beaten, tased, or shot.

The zero arrests streak continues. STAR has released its six-month report [PDF] and the calls it has handled have yet to result in an arrest, strongly suggesting police officers aren't the best personnel to handle crises like these -- unless the desired result is more people in holding cells.

Granted, this is a very limited data set. At this point, STAR only has enough funding to support one van to handle calls during normal business hours: Monday-Friday from 10 am to 6 pm. Despite these limitations, the team handled 748 calls (about six calls per shift). Roughly a third of the calls handled came from police officers themselves, who requested STAR respond to an incident/call.

Not only did none of the 748 calls result in an arrest, but STAR got things under control faster than law enforcement officers.

The median STAR response required 24.65 minutes of on-scene personnel time to resolve the call compared to 34.08 minutes for a traditional response.

And things should continue to improve once STAR is given a bit more funding to work with.

The City and County of Denver has identified approximately $1.4 million in the general fund to support the STAR program in 2021. If we use the current budget estimates for the cost of purchasing and outfitting additional vans and hiring additional medics and mental health clinicians to staff the expanded units, we believe the City could move forward with the purchase of four vans and six teams (one medic and one clinician) to staff alternating schedules seven days a week. This will allow for coverage during the times of day when there would be the call load to support the units based on our pilot data and the hours with which most providers would be available for a warm hand-off of individuals.

This is a positive move forward for Denver and it's something that can scale and be replicated by other cities. One of STAR's goals was to "divert individuals away from the criminal justice system" and it has definitely accomplished that. Not every 911 call requires a law enforcement response. It makes the most sense to send people with the best set of skills to handle these calls, rather than the people who just have the most weapons.

Filed Under: 911, defund the police, denver, mental health, police brutality, police reform

Denver Now Routing 911 Calls About Mental Health Issues Away From Cops, Towards Trained Health Professionals

from the saving-lives-by-limiting-state-violence dept

Sending out armed law enforcement officers to handle mental health crises has often been a bad idea. Situations that require compassion, de-escalation, and nuance are far too often greeted with force, more force, and deadly force. Since there's always "excited delirium" to excuse the deaths caused by officers ill-equipped to deal with mental health issues, very little has changed. Until now.

Recently, there has been a nationwide uprising against police brutality and the senseless killing of unarmed citizens by law enforcement officers. Legislators are actively pursuing reform efforts and finally suggesting some things cops just aren't trained to do well should be handled by others who can handle them better. Some police officials believe this is "defunding." But it isn't. It's just taking money being used badly and rerouting it to programs and personnel who are specifically trained to work with people suffering from mental health issues.

A lot of city lawmakers are talking about shifting resources away from the "guys with guns" approach that has seen a great many people in need of health intervention "assisted" to death by police officers. The city of Denver is actually doing something about it. Denver's Support Team Assistance Response (STAR) -- launched four days after George Floyd-related protests began in Denver -- sends out health professionals and paramedics to respond to 911 calls about people behaving erratically.

Since its launch June 1, the STAR van has responded to more than 350 calls, replacing police in matters that don’t threaten public safety and are often connected to unmet mental or physical needs. The goal is to connect people who pose no danger with services and resources while freeing up police to respond to other calls. The team, which is not armed, has not called police for backup, [Carleigh] Sailon said.

This limits the number of interactions involving weapons with the power to maim or kill. This makes it a program that saves lives -- not only because the STAR team gets people the help they need, but because it prevents situations from escalating to the point where jailing or force deployment (or both) seem to be the only options. This new task force is all that much more important since so many Denver residents appear to feel 911 is just a city customer service line.

The team has responded to an indecent exposure call that turned out to be a woman changing clothes in an alley because she was unhoused and had no other private place to go. They’ve been called out to a trespassing call for a man who was setting up a tent near someone’s home. They’ve helped people experiencing suicidal thoughts, people slumped against a fence, people simply acting strange.

The STAR team only handles a small percentage of the city's 911 calls. Most are still handled by law enforcement. But it does free up police resources to handle situations requiring their presence, rather than asking under-trained officers to handle everything residents ask them to handle because they don't know who else to ask.

Police are always talking about working smarter. But they rarely seem to recognize their own shortcomings could be addressed by others who won't take an approach that ends in death, arrest, or injury. They should embrace programs like these that allow them to pursue actual criminals, rather than treating people who are victims of mental illness, homelessness, or suicidal thoughts like criminals because that's how they're trained to treat everyone.

Filed Under: 911, denver, mental health

Denver Police Officers Improperly Access Sensitive Crime Database Because Department Has No Interest In Stopping Them

from the also-because-they're-terrible-people-who-abuse-their-position dept

Massive databases full of personal information are in the hands of law enforcement. There are many legitimate uses for these databases, but like anything containing sensitive information, the temptation to abuse access privileges is omnipresent. This is highly problematic when the violator is a law enforcement officer. Not only does this violate internal policies and local statutes, but it puts sensitive info in the hands of someone who has plenty of power but little apparent interest in wielding it properly.

Officers have run suspect background checks on police review board members, used sensitive databases to screen potential dates, and spy on their ex-wives. So, it's unsurprising that another law enforcement agency has been found to be housing abusers of sensitive databases.

[Independent Monitor Nicholas] Mitchell said 25 Denver officers have been punished for inappropriate use of the databases since 2006. Most of them received reprimands rather than the harsher penalties some police agencies impose for the same offense. None of the 25 was charged with a crime.

The abuse will continue at the Denver PD unless something changes. Officers are warned that improper access of the NCIC (National Crime Information Center) database may result in criminal charges, but that's obviously not true. The report says that, in the last decade, no officer caught abusing access to the database has received anything more severe than a three-day suspension. It further notes that these officers may not have even received this minimal suspension if it weren't for previous misconduct on the records prior to the improper access violation.

This improper access was used to facilitate activities that could themselves be considered criminal.

The Denver cases include an officer who looked up the phone number of a hospital employee with whom he chatted during a sex assault investigation and called at home against her wishes.

Another officer ran a man’s license plate seeking information for a friend, who then began driving by the man’s house and threatening him, according to the monitor’s report.

Unsurprisingly, the monitor has suggested the Denver PD immediately institute harsher punishments for improper access. The Denver PD has responded by saying the punishments are harsh. And they are. It can fire officers and bring criminal charges against them for improper access. It just has never done so. I guess a theoretical deterrent is better than no deterrent at all?

And, while 25 officers may seem like a really low number of abusers, the monitor says his office has no idea how widespread this abuse is. The Denver PD never audits its officers' use of the database. It only responds to complaints of possible improper access. Its internal oversight is just as weak as its half-hearted wrist slaps in response to verified abuse.

Filed Under: database, denver, law enforcement

TSA's Investigation Into Groping Agents Ensured They Wouldn't Be Prosecuted

from the because-of-course dept

By now, you may have heard the story about how two TSA agents at Denver International Airport were fired recently after it was revealed that they had worked out a scam by which one agent was able to grope and fondle the genitals of male passengers he found attractive. The plan involved him signalling to a colleague who was working the scanning computer. That agent would tell the computer that the individual being scanned was female, which apparently would set off an "anomaly" alert for the groin area, allowing the male TSA agent to conduct a "pat down" of that area. Leaving aside the fact that these computers even have "male" and "female" settings and it can determine an "anomaly in the genital area" if they don't match -- this kind of thing was exactly what many insisted was going to happen when the TSA put in place these advanced screening procedures. And if you think that this is the only case of it happening, well, then, you probably think the TSA doesn't rifle through and steal stuff from your luggage as well.

Now here's the thing: this only came out because the TSA agent blabbed about it to a colleague, who then reported it, leading to an investigation. Many people find it odd that the two TSA agents (who are still unnamed) merely lost their jobs, rather than got arrested for this activity. Chris Bray, over at TSA News (found via Amy Alkon -- herself no stranger to intrusive TSA searches), went and grabbed the actual Denver police report on the incident, revealing that it appears that the TSA set up its "investigation" in a manner to almost guarantee no criminal charges and that the names of the TSA agents would remain secret.

Specifically, the TSA was first told about this scheme on November 18th of 2014. First, it took nearly two months for the TSA to do anything about it, and it did not contact the police during this time. Instead, on Feburary 9th, TSA investigator Chris Higgins observed the screening area and saw the signal/button push/grope of the genitals. Higgins made no attempt to speak with or identify the victim of this assault (this is important). Instead, he just spoke with the two TSA agents who were terminated at some later time (exact date not clearly indicated). The Denver police were not told about any of this until over a month later, on March 19th, 2015, at which point they noted that without a named "victim" there wasn't much they could do.

On that same day, the inspector, Higgins, told the Denver police that he had also spoken with a deputy district attorney who had told him that without a victim, it was unlikely they could prosecute a case. It's unclear when that conversation took place, but it appears that the TSA had plenty of time to fire the TSA agents and make it basically impossible for the police to file a case before then telling the police what happened. As Bray notes, this all seems rather suspicious, as if the TSA's "investigation" was much more about covering up the TSA's misdeeds, rather than holding the agents responsible:

So in November of 2014, the TSA was warned that two of its officers were currently, actively conspiring to commit sexual assault. But the TSA did not notify the police about that anonymous tip. The Denver Police Department is the agency that regularly polices Denver International Airport; the DIA Bureau is listed on this directory.

If the TSA had notified the police about the tip in November, the police could have been watching the checkpoint to observe the groping incident that was instead witnessed by a TSA employee. But the police didn’t know about an allegation of active, current, ongoing sexual assault, because the TSA didn’t tell them.

And so an act of sexual assault occurred right in front of a TSA investigator — and the investigator let the victim walk away without approaching him and identifying him.

Then, in March 2015, the TSA informed the police of the allegation, and of the evidence of the event that a TSA investigator had personally witnessed more than a month before. But the TSA didn’t notify the police until both employees had been fired — in other words, until both participants in a scheme to commit sexual assault had been removed from the place in which they allegedly committed it.

It’s as if someone called the fire department to report a pile of cold ashes. The TSA waited to call the police until the passengers were long gone, the TSA officers alleged to have committed the crime were long gone, and the crime witnessed by a TSA investigator was more than a month old.

Isn't that convenient?

Bray asked the TSA why it didn't contact the police earlier, and received a boiler plate response about how "intolerable" the actions were, but no substantive response to Bray's actual questions.

Yes, the groping scheme is a scandal, but it seems like a much bigger scandal is how the TSA handled the case -- first allowing the criminal activities to go on for two months without notifying police, and then making sure that no one could be actually charged with a crime.

Filed Under: assault, denver, denver police, groping, prosecution, tsa

Denver Post Sued Over Righthaven Connection

from the things-keep-looking-worse dept

This has not been a good week for Righthaven. Having lost the big lawsuit that almost certainly will knock out most of its other existing lawsuits (definitely in Nevada, though Colorado is still an open question), we now get the news that a Tea Party group targeted by Righthaven over Denver Post content isn't just countersuing Righthaven, but The Denver Post as well. A similar situation was what caused so much trouble for Righthaven in its Nevada suits. The Democratic Underground didn't just fight back against Righthaven, but dragged the newspaper, Stephens Media, back into the lawsuit as well. That resulted in the unmasking of the agreement between Stephens and Righthaven, showing that the copyright assignment was a sham -- and that Stephens Media was still very much a part of the lawsuit. Now that the same thing is happening in Denver, the same sort of agreement may come to light. Not that it seems like many other newspapers are rushing to sign up to work with Righthaven these days, but if they had any more doubt, the fact that people might sue them directly might seal the deal. In the meantime, we've finally found something that the Tea Party and Democratic Party supporters agree on: Righthaven and copyright trolling are a bad thing.

Filed Under: copyright, denver, denver post, standing, tea party
Companies: medianews, righthaven

New Denver News Startup Discovering (Again) People Aren't So Interested In Paying For News

from the let's-try-this-again... dept

While we thought it was great that a group of former reporters from the suddenly-closed Rocky Mountain News were trying to form a new online venture called the InDenver Times, we thought it was quite unlikely that the group would actually be able to get 50,000 people to agree to pay them $5/month by April 23rd. That was the self-appointed deadline set by the group. And, in fact, as we approach the 23rd, Romenesko alerts us that the group is is struggling to even find 10,000 people willing to subscribe. That isn't too surprising. There remain other (free) sources of news, and they're trying to get people to agree to pay for a product that doesn't even exist. The fact that they've got almost 10,000 is impressive enough. That said... while the group still clings to the idea of a subscription model, they're also saying that they'll move forward even without the necessary subscribers. Hopefully that gets them exploring more reasonable business models, because $50,000 a month from subscribers isn't going to go very far.

Filed Under: denver, journalism, news, paying
Companies: indenver times

More Problems With Redlight Cameras: Denver Not Looking At Required Data

from the oops dept

With Arizona getting rid of its speed cameras, after realizing they did nothing to make the roads safer (and may, in fact, have done the opposite), now it's time to move on to red light cameras, which have a pretty troubling history themselves. The latest, as pointed out by Jeff Nolan, is that Denver has failed to enforce the contract it had concerning red light cameras. Specifically, part of the deal was that the contractor running the cameras would deliver data on whether or not the cameras were effective (including a potential refund of money if they were not). However, the contractor, Redflex Traffic Systems, apparently simply hasn't delivered the data. Actually, to be clear, they haven't delivered any data. It's not just that some data has been left out, but that none has been delivered.

Filed Under: denver, red light cameras
Companies: redflex